Branch Manager - Des Moines, IA - Overhead Industrial Crane & Hoists

Position Summary

The Branch Manager is responsible for the overall leadership, financial performance, and day-to-day operations of the branch. This role has full accountability for profit and loss (P&L), safety, service delivery, sales performance, and team leadership within a safety-critical industrial environment.

The Branch Manager ensures the branch operates efficiently, profitably, and in compliance with company policies, safety standards, and industry regulations while delivering high-quality service to customers.

Key Responsibilities

Financial & Business Management

• Full P&L responsibility for the branch, including revenue, margins, operating expenses, and profitability

• Develop and manage annual budgets and forecasts

• Monitor financial performance and implement corrective actions to meet or exceed financial targets

• Approve expenditures, manage cost controls, and support accurate billing and collections

• Review and analyze branch financial reports and KPIs

Operations & Service Oversight

• Oversee all branch operations including service, inspections, installation, and parts

• Ensure work is scheduled and executed efficiently while meeting customer expectations

• Maintain compliance with OSHA, safety standards, and applicable crane and lifting regulations

• Ensure quality control, documentation accuracy, and adherence to internal procedures

• Address operational issues and resolve customer concerns as needed

Sales & Customer Management

• Support and drive branch sales growth in coordination with sales and service teams

• Build and maintain strong customer relationships within the territory

• Ensure pricing discipline, contract compliance, and margin expectations

• Identify opportunities for service expansion and operational improvement

Leadership & Team Development

• Lead, coach, and develop branch personnel including service technicians, supervisors, and administrative staff

• Set clear expectations for performance, safety, and accountability

• Participate in hiring, performance management, and disciplinary actions

• Foster a culture of safety, quality, and continuous improvement

Safety & Compliance

• Champion a strong safety culture across all branch operations

• Ensure compliance with OSHA, customer safety requirements, and company policies

• Lead safety meetings and ensure corrective actions are implemented

• Support audits and inspections as required

Qualifications

• Proven experience managing branch or business unit operations with full P&L responsibility

• Strong financial acumen with experience managing budgets, forecasts, and operating costs

• Experience in industrial service environments such as overhead cranes, hoists, heavy equipment, construction, or related fields

• Demonstrated leadership experience managing technical and operational teams

• Strong customer relationship and problem-solving skills

• Excellent communication and decision-making abilities

Preferred Experience

• Experience in the overhead crane, hoist, or lifting equipment industry

• Knowledge of OSHA regulations and safety-critical service operations

• Background in service, inspections, and industrial maintenance operations

Work Environment

• Combination of office and field environment

• Regular interaction with technicians, customers, and management

• Travel within the branch territory as needed

Equal Employment Opportunity

The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.