Member Success & Fulfillment Specialist

Company Description

A growing logistics technology and supply chain solutions company is seeking a detail-oriented and customer-focused professional to support its member network and e-commerce operations. The organization operates collaborative inventory-sharing platforms and multiple online sales channels, helping customers access critical products quickly and efficiently. With a strong emphasis on service, speed, and operational excellence, this company supports a nationwide network of distribution partners.

Role Description

The Member Success & Fulfillment Specialist is a full-time, on-site/hybrid role based in Dayton, OH. This position plays a key role in supporting partner members with operational and service needs while assisting with order fulfillment across multiple e-commerce platforms.

The Specialist will serve as a liaison between internal teams and external partners, help manage inventory-sharing systems, support online order processing, and contribute to continuous improvement of logistics and fulfillment processes. This role requires strong communication skills, attention to detail, and a hands-on approach to problem-solving.

Key Responsibilities

• Support partner members with day-to-day operational and service needs

• Assist with order processing and fulfillment for multiple e-commerce channels

• Coordinate communication between members and internal teams

• Help maintain and optimize inventory-sharing platforms

• Monitor orders, resolve issues, and ensure timely, accurate fulfillment

• Provide exceptional customer service to internal and external stakeholders

• Contribute to process improvements and operational efficiency initiatives

Qualifications

• Experience in customer service, relationship management, or client support

• Working knowledge of supply chain logistics and inventory management

• Familiarity with e-commerce platforms and order fulfillment processes

• Strong organizational skills with excellent attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Proactive, adaptable, and willing to take on a variety of responsibilities

• Proficient in Microsoft Office and order processing systems

• Strong problem-solving skills and a collaborative mindset

• Excellent verbal and written communication skills

• Experience in fluid power or related industrial industries is a plus

• Tribute ERP system experience is a plus

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred

Job Type

• Full-time

• On-site / Hybrid

• Location: Dayton, Ohio, United States

Career Growth Opportunities

This role offers the opportunity to grow as the company grows. As operations and platforms continue to expand, there is potential for increased responsibility, broader ownership across member support and fulfillment functions, and future advancement based on performance and business needs. It's well-suited for someone who wants to build a long-term career, develop new skills, and take on a larger role over time.