Branch Manager

Charlotte, NC, United States

About the job Branch Manager

The Branch Manager will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. The Branch Manager will recruit, hire, train and retain operations leadership by deploying a servant leadership role and leveraging all support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational-oriented activities. It is a fast-paced, growth-oriented environment. A great amount of interaction is required, this position will be a key member of our growing operations and sales leadership team.

Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.

Branch Manager Role & Responsibilities

  • Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
  • Support team to successfully close business opportunities.
  • Manage budget and allocate resources appropriately to meet current and future growth needs.
  • Address customer and employee satisfaction issues promptly.
  • Effectively communicate company philosophies and goals and adhere to high ethical standards.
  • Responsible for the management of profit and loss for the branch/service center.
  • Retention and Recruitment for the branch/service center.
  • Development of proposals.
  • Ensure branches create a safe and compliant work environment.
  • Deliver financial objectives with a focus on revenue, gross margin, and EBITDA.
  • Work collaboratively with the Regional Operations Manager to manage key accounts and grow market share.
  • Participate in visits with members of leadership as necessary or requested to support our strategy.
  • Participate in strategic planning activities.
  • Responsible for developing routines to support the branch and communicate results to the Regional Operations Manager
  • Responsible for contributing to the sales and operations tasks through personal visits to key accounts and through direct involvement in management of critical projects.
  • Responsible for directing, leading, and managing the operations of the branch and working in cooperation with the sales, accounting, and other profit centers to maximize the overall market potential and profit contributions.
  • Other duties as assigned.

Branch Manager Requirements

  • KNOWLEDGE: Minimum of at least (3) years of management, preferably in an industrial service segment. At least (3) years managing teams/people.
  • TRAVEL: 5%+ travel and overnights
    • A competitive nature to meet and exceed sales goals. A track record of strong communication skills.
    • Strong leadership and team-building skills.
    • Understanding of AP & AR processes.
    • Understanding of the industrial maintenance and repair business.
    • Thorough understanding of the financials for a service company.
    • Understanding of the OSHA/ANSI standard (is required).
    • Proven experience running a profit unit.
    • Knowledge and experience with P&L financials.
    • Good customer relations and negotiation skills.
    • Ability to identify talent and recruit staff for the needs of the division.
    • Ensure we maintain a professional, safe, productive, and compliant work environment.
  • ABILITY: A passion for providing top-notch customer service to our customers combined with sales process training and experience coaching. Positive and collaborative approach to teamwork and competition.

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